Have Problems When Placing Order?

Dear KOLYBEL lash babes,

Since we have a US warehouse, you may encounter problems such as being unable to place an order or the product you added cannot be shipped to your country. If you encounter this problem, don't worry, it may be caused by an incorrect IP address. Here is the solution!

Problems when shopping on the website:
You can select your location according to the prompts in the picture

Case 1: Amber is a US lash babe. She needs to ship to the US, but when checking out, she finds that her products cannot be shipped. In that case, she needs to clear the shopping cart first, then adjust to US as shown in the picture, and then re-order.

Case 2: Ashley is a non-US lash babe. She needs to ship to a non-US location, but when checking out, she finds that her products cannot be shipped. In that case, she needs to clear the shopping cart first, then adjust to Non-US as shown in the picture, and then re-order.

Special case 3: Ingrid is a US lash babe. She needs to ship to a non-US location, but when checking out, she finds that her products cannot be shipped. In that case, she needs to clear the shopping cart first, then adjust to Non-US as shown in the picture, and then re-order.

US can only ship to the US, and Non-US can only ship to non-US areas. You can adjust to the area you want to ship to and then shop.

If you still cannot place an order after the appeal adjustment, you can contact us and our customer service will help you place an order

support@kolybellash.com

WhatsApp, +8613165088276

Available shipping methods:

• ✅YunExpress Standard Shipping｜5–20 days
  Duties & taxes included for all destinations.
  ★ Recommended for EU customers: No extra customs fees upon delivery.
  Transit time may vary. Contact support if you are unsure whether it ships to your country.

• ✅DHL Express Shipping｜5–7 days
  Import duties and taxes may apply and are the recipient’s responsibility.

• ✅FedEx Express Shipping｜5–7 days
  Import duties and taxes may apply and are the recipient’s responsibility.

If you have questions about shipping fees, or checkout shows delivery unavailable for your area, please contact our customer service.

For full shipping details, please view our Shipping Policy Page.